Caffè MilanoUK

Delivery & Returns

Find complete information about shipping options, transit times, delivery fees, and how to request a return for retail and trade orders.

Shipping & Delivery Policy

We strive to process and dispatch all orders promptly. Our delivery services cover England, Wales, Scotland, Northern Ireland, the Isle of Man, and the Channel Islands.

Retail Customers (B2C)

  • Standard Delivery: 2-3 working days. Free on orders above £50, otherwise £4.95.
  • Next-Day Delivery: Available for orders placed before 12:00 PM (Monday - Thursday) at £8.95.

Trade & Business (B2B)

  • Calculated Surcharges: Delivery fees for bulk coffee beans or catering equipment are calculated and added at checkout.
  • Pallet Delivery: Espresso machinery and heavy machinery ship via safe pallet delivery (2-4 working days).

Consumer Returns & Cancellation (B2C)

If you purchase Goods as a Consumer (wholly outside your business trade or profession), you are protected by the UK Consumer Contracts Regulations:

  • 14-Day Cooling-off Period: You have the right to cancel your purchase within 14 calendar days from the day you (or a designated third party) receive the Goods, for any reason and without justification.
  • Condition of Returned Goods: Goods must be returned in their original packaging, unused, and in clean resaleable condition. We reserve the right to deduct a fee from your refund if items show signs of unnecessary handling.
  • Return Cost: You are responsible for bearing the direct costs of returning the Goods to our Surrey depot.

Business & Trade Returns (B2B)

Please note that standard retail cancellation rights DO NOT apply to business accounts:

  • Sales are Final: Change-of-mind return requests or cooling-off cancellations cannot be accepted for trade orders, B2B wholesale purchases, or professional catering machinery.
  • Warranty Coverage: Commercial espresso machines, grinders, and heavy tools are covered under their specific manufacturer commercial warranty terms. In the event of a technical defect, we will support repair, replacement, or engineering visits under the warranty terms.

How to Process a Return

To request a return or report a shipping discrepancy, please follow these steps:

  1. Notify Us: Contact our support team by emailing info@caffemilanoukltd.co.uk within 14 days of receipt (or 48 hours if reporting damaged delivery).
  2. Pack Securely: Pack the products safely back in their original shipping boxes. Ensure all cables, components, and manuals are enclosed.
  3. Ship the Package: Ship the parcel to our returns depot:
    Caffè Milano DD Returns
    46 Nova Road, Croydon, CR0 2TL, UK
  4. Refund Processing: Once inspected and checked at our warehouse, your refund will be credited back to your original payment card within 14 working days.