Terms & Conditions

1. Application

These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are CAFFE MILANO DD LTD, a company registered in England and Wales under company number 16033498, whose operating premises are at 46 NOVA ROAD, CROYDON, CR0 2TL with email address info@caffemilanoukltd.co.uk; telephone number 020 4569 0298; (the Supplier or us or we).

By ordering any of the Goods, you agree to be bound by these Terms and Conditions. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked ‘I Accept’.

2. Interpretation

3. Goods

The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement.

All Goods which appear on the Website are subject to availability.

4. Personal Information and Registration

We retain and use all information strictly under our Privacy Policy. We comply with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

5. Basis of Sale

The description of the Goods on our website does not constitute a contractual offer to sell the Goods. We reserve the right to reject any Order for any reason. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation).

7. Price and Payment

The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order. Prices and charges for Consumers include VAT, whereas for Trade Customers they are shown Ex VAT until checkout.

8. Delivery

We will deliver the Goods to the Delivery Location without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into, unless a specific commercial installation date has been agreed in writing.

Professional Machinery Delivery: Professional espresso machinery and heavy catering equipment are delivered on pallets. It is the Trade Customer's responsibility to ensure adequate vehicle access, clear paths to the installation site, and the physical presence of the customer or an authorized representative to sign for and accept the delivery.

9. Risk and Title

Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you. You do not own the Goods until we have received payment in full.

10. Withdrawal and Cancellation (Consumers Only)

You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

Consumers can cancel the Contract (except for any Goods which are made to your special requirements) by telling us no later than 14 calendar days from the day the Contract was entered into. The consumer must return the Goods in undamaged condition at their own expense. We will refund the payment without delay.

11. Conformity and Guarantee

We have a legal duty to supply the Goods in conformity with the Contract. For Consumers, this includes statutory rights under the Consumer Rights Act 2015. For Trade Customers, conformity and equipment support are governed strictly by Section 6 (Commercial Product Warranty) of these terms.

We will provide the following after-sales service: The supplier will support commercial customers in setting up, installing, and activating their equipment as part of our technical delivery contract.

12. Limitation of Liability

For Consumers: We are not liable for losses that were not foreseeable at the time the contract was made, business losses (including loss of trade or profits), or losses incurred by anyone who is not a consumer.

For Trade Customers / Businesses: The Supplier's total liability to any Trade Customer for any claim arising under or in connection with the Contract is strictly limited to the net invoice value of the Goods ordered. The Supplier shall under no circumstances be liable for any indirect loss, loss of business, loss of revenue, or loss of profits incurred by the business.

13. Force Majeure

The Supplier shall not be liable for any failure or delay in performing its obligations under the Contract where such failure or delay results from any cause that is beyond the reasonable control of that Party. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, epidemic, pandemic, logistics or global shipping delays, or any other event that is beyond the control of the Party in question.

14. Complaints & Alternative Dispute Resolution (ADR)

Complaints Procedure: We aim to resolve all complaints quickly and amicably. Please send any complaints to our dedicated email: info@caffemilanoukltd.co.uk. We aim to respond with an appropriate solution plan within 5 business days.

Alternative Dispute Resolution (ADR): If a dispute cannot be resolved directly, the parties may consider resolving it through an independent Alternative Dispute Resolution process before resorting to litigation.

15. Governing Law & Jurisdiction

The Contract (including any non-contractual matters) is governed by the law of England and Wales. Disputes can be submitted to the jurisdiction of the courts of England and Wales.

17. Recurring Subscriptions (Coffee Plan)

By subscribing to our Coffee Plan, you authorize CAFFE MILANO UK LTD to charge your chosen payment method on a recurring basis at the billing frequency selected during checkout (e.g. weekly, bi-weekly, or monthly).

All subscription payments are handled securely through tokenized billing via Stripe. You can update your shipping address, billing details, adjust shipment frequencies, or cancel your active subscription plan at any time directly through the "My Profile" dashboard on the Website.